Returns

At Be Sélene, we want you to be completely satisfied with your purchase. To ensure a hassle-free shopping experience, we offer free returns under the following conditions:

1. Eligibility for Returns

You may return your item for a full refund or exchange within 14 days of purchase.

Items must be in perfect condition, unused, and in their original packaging, with all tags attached.

Proof of purchase (e.g., receipt or order confirmation) is required for all returns.

2. Free Return Process

To initiate a return, please contact our customer service team at returns@beseleneunderwear.com.au within the 14-day return period.

We will provide you with a prepaid return label to ship the item back to us at no cost.

3. Refunds

Refunds will be issued to the original payment method within 3 days of receiving the returned item.

Please note that shipping fees for the original order are non-refundable (if applicable).

4. Exclusions

Items not in perfect condition or without tags cannot be returned.

Certain items, such as [specific exclusions, e.g gift cards], may not be eligible for return.

5. Additional Information

Exchanges are subject to stock availability. If the desired item is unavailable, a refund will be provided.

For any questions or assistance, reach out to our support team at bonjour@beseleneunderwear.com.au