Shipping

1. General Information

We aim to provide reliable and efficient shipping for all orders within Australia. By placing an order with us, you agree to the terms outlined in this policy.

2. Processing Times

• Orders are processed within 2 business days after payment is received.
• Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Rates & Methods

• Standard Shipping in Australia: AUD 7.00
• Standard Shipping in New-Zealand: AUD 12.00
• Standard Shipping in United-States: AUD 15.00
• Free shipping is available for orders over AUD 100.00

4. Delivery Times

Delivery times are estimates and may vary based on location, weather, or carrier delays. We are not responsible for delays once your order has been dispatched.

5. Tracking Your Order

A tracking number will be provided via email once your order is shipped. Please use the tracking link to monitor your delivery.

6. Shipping Restrictions

• We ship to all states and territories within Australia.
• Certain remote areas may experience longer delivery times.

7. Lost or Damaged Parcels

• If your order is lost or damaged in transit, please contact us at bonjour@beseleneunderwear.com.au within 7 business days of the expected delivery date.
• We will work with the carrier to resolve the issue and, where applicable, issue a replacement or refund.

8. Return to Sender

If an order is returned to us due to an incorrect address, unclaimed parcel, or refusal of delivery, reshipping fees may apply.

9. Contact Us

For questions or concerns about shipping, or if you'd like a different location, please contact us at bonjour@beseleneunderwear.com.au